CUSTOMER SERVICE

Returns, Exchanges and Warranty Claims

All returns for exchanges and/or refunds must occur within 30 days of receipt of product. After 30 days, this policy becomes null and void . Depending on inventory availability, returns may take up to 6-8 business days to be processed and shipped through our Warehouse. The buyer is responsible for all return shipping charges, unless Cquence authorizes a return shipment label to be issued. We will recharge the shipping fee for all packages returned to us due to an undeliverable address and a 20% restocking fee will be applied. We require authorization on all incoming returns/exchanges. Returns sent without prior authorization will be assessed a 20% restocking fee.

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